Refund policy

Due to the custom and handmade nature of these products we do not offer a return policy.

If you have an issue with your order please contact us at sweetascakesnz@gmail.com and we will endeavour to resolve the issue.

If you have any questions please contact us at sweetascakesnz@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.