Terms and Conditions

Order enquiries can be made through www.sweetascakesnz.com using our enquiry form. Please be sure to include as much information on the form as possible such as the date your order is needed and type of cake, flavours and fillings of the cake you require. Please feel free to include images of your inspiration but please be advised that it is not be possible to replicate the design of another cake artist completely. Please note that quotes given are only valid for 30 days. If you decide to place an order after the 30 days be advised that prices may be subject to change.

Orders are only confirmed with a written confirmation and once full payment has been made. If you are unable to make payment in full then I will be happy to accept a 50% deposit. If you are paying a deposit, the final payment for the order must be paid 7 days before the collection date. Failure to do so even after reminder messages have been sent will result in your order being cancelled and deposit lost.

At least 2 weeks notice is needed before taking on any order. Depending on availability Sweet As Cakes NZ will consider taking bookings with 3-4 days notice but this is not guaranteed. If for a larger occasion such as a wedding we recommend 3-6 months in advance.

If a booking is cancelled before 14 days of the collection date you will be charged a 25% non-refundable charge. Any orders cancelled within 14 days of collection will be charged a 50% non-refundable charge. This is to cover any labour and ingredients cost that has gone in to making elements of your order. No refunds will be given for bookings cancelled within 3 days of collection. If cancellation is due to medical or emergency reason then Sweet As Cakes NZ is happy to accommodate a change of date for the collection to a more suitable time frame.

Any changes to your order must be made in writing to Sweet As Cakes NZ at least a week in advance of the collection date and will incur a $20 charge per change. Any changes requested within 48 hours of the collection date can not be accommodated.

All orders must be collected by the customer. Once the orders have left the premises the customer takes full responsibility for them. We are unable to refund any damages that occur to the order once it has been collected. A cake care sheet is included with every order.

Collection times are Monday - Tuesday between 10am to 12pm and Saturday between 9am and 1pm. Please contact me if you require a collection date on another day to be sure we can accommodate your request. Address for collection is confirmed upon confirmation of the order. If there are any issues with your order please contact me within 3 days of receiving your cake.

Each product made by Sweet As Cakes NZ will be photographed in our business premises or if we are delivering the product and setting up at the venue. These images remain property of Sweet As Cakes NZ and we reserve the right to use these images for advertising, our website and social media platforms without prior consent.

By placing an order you are agreeing to the terms and conditions stated above.